How Do I Track a Parcel?

At Fast Courier, we use an in-house tracking system for many of our couriers to keep an eye on your parcels as they move from place to place. Much like our courier comparison quotes, it’s easy to use our tracking system in seconds. Just enter your tracking number into the tool above, and you’ll have a bird’s eye view of where your parcel is, where it has been, and when it’s due to be delivered. Simple.

Once your parcel has left your doorstep, or you’ve dropped it off, and it’s in the capable hands of your courier, you’ll be able to use our tool to keep an eye on its progress. Depending on the courier and your personal preferences, you may also receive text and email updates to keep you on track.

Is your parcel on a time crunch? Keeping tabs on your delivery is the best way to ensure your packages have arrived on time, with tracking offered for many couriers in both domestic and international deliveries.

Struggling to use our tracking tool? No problem. Get in touch with our team, and we’d be happy to put you in the right direction or help you in any way we can.

Can I Give the Tracking Number to the Recipient?

Absolutely – the tracking number is just as much there for your recipient or customer as it is for you. You can directly provide the tracking number through an email receipt or included on an order on your eCommerce store. We’re as compatible as possible with a range of online platforms, simplifying the courier booking and tracking process from start to finish.

Which couriers offer parcel tracking?

While our preference is always to provide tracking to our customers, not every courier on our list offers comprehensive tracking solutions as part of their service. But never fear – this doesn’t mean your parcel won’t get where it needs to go.

Our current couriers with parcel tracking capabilities include:

Couriers with parcel tracking









A Guide to the most Common Statuses

While each courier has a slightly different process for tracking, the basics of tracking are the same. You may also find that certain tracking services have more to say than others. For example, an express service may have more detailed information than a standard or economy service.

Here are some of the statuses you might see:

  • Advised/accepted
    • This indicates that the courier has accepted your package and has all the details ready for collection. Once your parcel has been picked up and scanned into the system, this status will usually change to reflect that with a simple ‘got it’ or ‘on its way’.
  • On its way
    • Any message around the subject of a delivery being in progress means your parcel is going through the system and will soon be delivered to the specified address.
  • Out for delivery
    • This status means your parcel is loaded up on a delivery van and on its way to the recipient’s door.
  • Delivered successfully
    • Success! Your parcel has now been delivered, and there is nothing more to do.
  • Address issue/undelivered due to address
    • Sometimes issues in the system or user error can lead to parcels not being able to be delivered to an address. This can often be cleared by be pre-providing those details, which the courier can then use to try the address again.
  • Returning to sender
    • If a parcel has been refused or cannot be delivered for any reason, it will be returned to you as the parcel’s sender. You may be advised on this status why the package is returning to you.
  • Delivery attempted
    • If someone isn’t in or delivery cannot be made that day for whatever reason, an attempt will be recorded. Depending on the courier, the number of times a courier will attempt delivery will vary from twice to three or more times.

Confused about what a tracking system is trying to say? No problem. Drop our team a line to translate; we’d be more than happy to help clear any confusion up straight away.

What about International Tracking?

Sending a parcel internationally? Then you may find that tracking is a little more limited than the service offered for domestic orders. When tracking internationally, it’s also worth noting that a parcel will have to go through more process to get from A to B. This includes travel time, customs, and going through any other local processes.

If a parcel cannot be delivered or there is some issue, such as delays, incorrect addresses, customs, or failed delivery attempts, you will be notified via tracking. If you’re unsure of what to do, feel free to get in touch with our team. We’d be more than happy to help with any queries you may have.

You may see a code DDU, which means any Customs Duty owed will need to be paid by the recipient before they are delivered by the courier. You may see this scan if the destination country’s Customs Authority need to evaluate the parcel for any import duties or taxes that may be applicable. The recipient will be contacted by the courier or Customs to get payment, which is why it is essential to provide a working local contact number.

These are the main reasons a shipment delivery could be delayed, also known as an exception. Check the status and get in touch if you have any queries and we will be happy to assist.

  • The recipient was not there to accept the delivery
  • There has been a problem with transportation and your parcel is temporarily delayed
  • Your parcel is being held at customs. This applies to non-EU shipments only.
  • Shipment is travelling to a remote area location and the transit time is longer than expected
  • Your package has been sent to a different sorting facility and has incurred a delay
  • The sender of the parcel has provided incorrect address details

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